State Farm® Insurance Agent Vanessa Brown

"Always so helpful and pleasant to deal with. Quickly resolve any issues. Great group to work with!"

"I was involved in a hit and run on a Monday night and the next morning everything was already in motion. I got to pick what body shop was going to fix my car and enterprise had already been notified of a rental needed when I dropped my car off. State Farm made everything so easy and reassured me that they was going to take care of what I needed, and that’s exactly what they did!! The same day I picked my car up the body shop received their payment and same with enterprise. I am so thankful I had state farm on my side!!!"

"Highly recommend this company. I had immediate response after a fire at my home. My needs for food, clothes and a hotel were taken care of with in 24 hrs"

"It is great to see a group who sincerely cares for their customers like they do. I was told our customers are our Family and we treat them as Family."

"We’ve been with Vanessa for close to 20 years. Continued excellence in service and caring! Honestly, the absolute BEST experience overall with any insurance agency. Needs and questions met quickly and with compassion. A+++! Thank you all!"

"Excellent insurance service. Vanessa and her team have always been there to help us with claims filing as well as valuable advice. Highly recommended."

"Vanessa was very responsive!!"

"We have been served at Ms. Vanesa Brown's office for more than 40 years and have been completely satisfied with their services. Ms. Brown and her office workers have been always kind and efficient with good knowledge of our insurance needs. We have had policies for the coverages of houses, automobiles, long-term care and annuities. We would have no hesitation in recommending that office for personal needs and care. KW and Sheila Jeon"

"Very helpful. Always very quick to answer when I have a question. Extremely fair."

"They're not just an insurance company. I really can't find the words to wrap this package, but they always feel like 'home'. Other companies don't have answers and have unprofessional behaviors answering questions that they should know how to answer. And other companies are quick to charge you, for issues discussed--by jumping the gun and unilaterally adding a item to your policy but that is only being discussed, or adding a substitute charge for what you just had the removed. The gang at Vanessa Brown are nothing like that. I am a numbers guy and they have been very patient with me and don't add pressure to buy. I guess the best description would be to paint a picture. They are like sitting on a front porch rocking chair with a glass of sweet tea in your hand and just shooting the breeze with you, even though you're talking about complicated things like insurance. Competitive numbers while very important, alone do not make a cut and dry decision when shopping policies. Their personal and hometown touch has a definitie value to it, in addition."

"I was referred to Vanessa by a property management company, and I’m so thankful. Jamie, Kylie, and Vanessa are first class. They are very professional in explaining policies and always responded with answers the same day. When they said they would call back, they always called back the same day. They treated me like I was their family, not just a customer. If you need insurance, I definitely would give them a call. You will not be disappointed!!!"

"Vanessa Brown and her representative are a pleasure to work with. For all the years Vanessa and her team has worked with me, they have been very helpful, courteous, professional, knowledgeable and supportive. I’ve always felt that they are looking out for my best, by making sure I have the right coverage for my home and vehicle, and making sure I have the best rates. What makes them stand out even more is the personal aspect. They greet you by name and you can hear the smile in their voices. That is what I call great customer relations and service. I would recommend this team to anyone looking for an insurance representative here in Knoxville."

"We have been with Vanessa for many years. A house fire, multiple car accidents and the hail storm of 2011. Her whole team has been great."

"Jamie was absolutely amazing getting both me and my wife life insurance for an incredibly low price, very nice lady that will get to know you on a personal level and not just a client. 10/10 would recommend time and time again"

"Vanessa and her team are great!"

"Vanessa Brown State Farm Insurance is so easy to work with and talk to regarding issues large or small. They are ALWAYS available with solutions, knowledge and years of experience and friendly too. I wouldn't trust anyone else!"

"Vanessas office is so helpful! Spoke with Ashlea about updating some things and she kept me informed about any changes I can look forward to! This staff keeps me in the “know” about my insurable interests! Thank you Vanessa Brown!!!"

"We are so satisfied with Vanessa and her State Farm crew! Everyone is professional, knowledgeable, and friendly 🙂"

"Kylie is a 10/10. Made switching my car insurance easy and simple. Kylie spoke to me in a kind and engaging way. She is so sweet and I hope she continues to receive recognition for her hard work. Kylie answered all my questions and even sent a follow up email asking how everything was."

"Kylie has been an amazing help during the claim process. She went above and beyond what was asked. Always sweet and pleasant to speak with. Definitely recommend."

"Vanessa Brown and her team are fantastic to work with! They definitely have your best interest at heart, very knowledgeable and attentive. A special shoutout for Kylie C. who helped me from beginning to end! She has been great, communication between myself and the other insurance was seamless. I appreciate all efforts from this office. Highly recommend this office :)"

"Vanessa Brown is always available to help. Seriously, I don't think the woman takes time off. Thanks again for what you guys do! Thank you, Kylie, for your attention to detail."

"Vanessa, Kylie, and the rest of the staff are always responsive when I have issues or questions. They give me answers that I can understand. I know that I can trust them."

"I had a great experience working with Kylie Carico. She helped me with adding my teenager to our auto insurance and also assisted with switching our homeowners policy. Kylie was incredibly thorough. Our email chain was extensive, and she made sure to walk me through every step with patience and clarity. She answered all of my questions, made sure I understood my options, and found us great coverage. I truly appreciated her professionalism, responsiveness, and attention to detail. If you’re looking for someone who genuinely cares and takes the time to get things right, I highly recommend reaching out to Kylie!"

"We just transferred insurance to TN and this office is amazing. We worked with Kylie and she was so helpful and welcoming. All of our needs were met and she was so patient as this process took multiple calls. We even heard directly from the broker, Vanessa, and she too was so helpful and welcoming. This is the agency to use in Knoxville!!"