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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Conrad Ottenfeld

August 16, 2026

5  out of  5
rating by Conrad Ottenfeld
"Vanessa and her crew are always super responsive to any request!"
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Julie Morgan

August 5, 2026

5  out of  5
rating by Julie Morgan
"I was recently backed into at a grocery store parking lot and needed to check with my State Farm Insurance. I asked for a recommendation of a repair service as we are new to Knox County. The staff at the Vanessa Brown office was great! Taylor did an excellent job of connecting the claim to the other driver's Insurance Company. Jamie, also in the Vanessa Brown office, recommended we check the Jeff McCown Body Shop on Lovell. We did that and found it an excellent recommendation. Picked up my car, and it looks fantastic. The Jeff McCown Body Shop did a superior job! Great service all around. Highly recommend all."
We responded:
"Thank you so much for your kind words! We're sorry you had to go through the hassle of an accident, but we're thankful Taylor and Jamie were able to help make the process a little easier for you.

Welcome to Knox County! We're grateful to have you as our neighbor, and we're always just a phone call away whenever you need us. Thanks again for taking the time to share your experience—it truly means the world to our team!"
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Elmer

August 4, 2026

5  out of  5
rating by Elmer
"Taylor was easy to work with, she answered all my questions in a timely manner. Very friendly, I’m glad that I was able to speak with her and she worked out everything for me. She was very thorough, answered all my questions and followed up 😊"
We responded:
"Thank you so much for taking the time to leave such a thoughtful review! 😊 We're so happy to hear Taylor took great care of you and made the process easy. She truly enjoys helping our customers understand their coverage and making sure every question gets answered. We'll be sure to pass along your kind words—they'll mean a lot to her. Thanks again for trusting our State Farm agency. We're always here whenever you need us!"
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John Holland

July 27, 2026

5  out of  5
rating by John Holland
"Great agent to deal with as to State Farm Insurance"
We responded:
"Thank you so much John! We appreciate you so much!!"
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Jonatan Moreno

July 14, 2026

5  out of  5
rating by Jonatan Moreno
"Vanessa and team always take great care of me and my family"
We responded:
"Thank you so much Jonatan! We appreciate you so much!"
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Phil Trewhitt

July 11, 2026

5  out of  5
rating by Phil Trewhitt
"Vanessa operates her agency at the highest standards. Her review of every need is detailed, comprehensive and customer focused. She and her team are always helpful and when they don’t have an immediate answer, they determine the facts and get back to me timely."
We responded:
"Thank you so much Phil! It's our pleasure to serve you and we appreciate you so much!"
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Christy Anderson

July 6, 2026

5  out of  5
rating by Christy Anderson
"She is very kind and knowledgeable. Saved me over 200 dollars and better coverage"
We responded:
"Thank you so much Christy! It is our pleasure to help you!"
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Melinda Watson

June 30, 2026

5  out of  5
rating by Melinda Watson
"Amanda and Taylor at Vanessa Brown’s office were both very friendly and helpful."
We responded:
"Thank you so much Melinda! We really appreciate you!"
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Angela Hiatt

June 24, 2026

5  out of  5
rating by Angela Hiatt
"It was an absolute pleasure working with Taylor at this State Farm agency! She was so sweet and helpful and assisting with the state to state transfer! Highly knowledgeable and extremely pleasant!!"
We responded:
"Wonderful Angela! Thank you for the review! My team is eager to help in any way you need. We appreciate you choosing our office here in TN!"
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Wes Boyd

June 18, 2026

5  out of  5
rating by Wes Boyd
"Vanessa and her team are great!"
We responded:
"Thank you so much Wes! We appreciate your business!"
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Daniel Hood

June 9, 2026

5  out of  5
rating by Daniel Hood
"Great help to her customers securing the best rates"
We responded:
"Thank you!"
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Lisa Kimball

June 8, 2026

5  out of  5
rating by Lisa Kimball
"HIghly recommend this agency. We've been with them for 26 years and counting. Can't say enough praise for Vanessa and her staff. Vanessa's advice and watchful eye has saved us tons of money."
We responded:
"Thank you so much for the wonderful review Lisa! We really appreciate you choosing our agency to take care of your family!"
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Erma Vasquez

June 8, 2026

5  out of  5
rating by Erma Vasquez
"Thank you for understanding me and being so helpful all of you . With all of this technology and upgrading with this cell fones."
We responded:
"Thank you Emma! We appreciate you!"
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tom badgett

June 1, 2026

5  out of  5
rating by tom badgett
"Excellent customer support. From presenting new policy information to servicing existing policies, this firm provides excellent service and support."
We responded:
"Thank you Tom! We have enjoyed serving you for the last 21 years!!"
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Olivia Bedard

May 15, 2026

5  out of  5
rating by Olivia Bedard
"Both Amanda and Taylor are awesome they’re a great help and beyond personable. Wouldn’t try to go anywhere else for car insurance."
We responded:
"Thank you so much Olivia! We strive to provide excellent Good Neighbor customer service!"
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Challa G

May 12, 2026

5  out of  5
rating by Challa G
"This team is amazing, Kylie is so helpful and informative. I’ve been with StateFarm for ages and with this team for the past 6 years and they’re incredible."
We responded:
"Thank you so much Challa! We really appreciate you!"
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Sierra Stewart

April 30, 2026

5  out of  5
rating by Sierra Stewart
"Everyone was lovely and personable. Very knowledgeable, answered questions clearly, no one was pushy. Would recommend!"
We responded:
"Thank you so much Sierra! It was great to sit down with you & your sweet family! We are honored to be your insurance agent & look forward to growing with you throughout the years!"
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Jon B

April 24, 2026

5  out of  5
rating by Jon B
"Always super helpful and willing to assist in whatever way I need!"
We responded:
"Thank you so much for taking the time to share your experience! We’re truly grateful for your kind words. It means a lot to our whole team to know we could make your visit special."
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Douglas Fain

April 16, 2026

5  out of  5
rating by Douglas Fain
"Always great customer service and excellent insurance"
We responded:
"Thank you so much Doug! We really appreciate your feedback & your business for so many years!"
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maria kalphat

April 10, 2026

5  out of  5
rating by maria kalphat
"Very pleasant and professional, above and beyond helpful."
We responded:
"Thank you for the feedback & compliment! We truly enjoy taking care of your insurance!"
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cheryl chapman

March 25, 2026

5  out of  5
rating by cheryl chapman
"Kylie has been Very helpful and I appreciate that.
She returns calls and follows up on issues."
We responded:
"Thank you Cheryl!"
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Brian Goodman

March 23, 2026

5  out of  5
rating by Brian Goodman
"The staff at this office is second to none! If you are looking for an insurance agent/office that provides real life customer service that you can depend on, you should choose this office. Vanessa and Kylie are amazing! I cannot recommend them enough."
We responded:
"Thank you so much Brian! Being your Good Neighbor & taking great care of you is our mission! "
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Robert Gonzalez

March 17, 2026

5  out of  5
rating by Robert Gonzalez
"I had a great experience connecting with Vanessa Brown State Farm Agency. Vanessa was incredibly responsive, knowledgeable, and genuinely helpful in answering my questions about insurance options in Tennessee. Even though I was just inquiring, she took the time to explain everything clearly and made the process feel easy and stress-free. Her professionalism and friendly approach really stood out. It’s clear she cares about helping clients make informed decisions. I would absolutely recommend reaching out to her if you’re looking for reliable and trustworthy insurance guidance."
We responded:
"Thank you Robert! We would love to help you with anything you need!"
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Starcross Akali

March 16, 2026

5  out of  5
rating by Starcross Akali
"Easy to reach and helpful. My parents and I have used Vanessa Brown for years and she and her team have always been top tier. My mother had a really bad no fault accident, and Vanessa handled everything for her."
We responded:
"Thank you so much Caitin! We appreciate you & your family so much! "
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Rick Miller

March 12, 2026

5  out of  5
rating by Rick Miller
"Best State Farm office. Friendly and personal."
We responded:
"Hello Rick, Thanks for choosing us and leaving such a great review! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Thanks again and we look forward to seeing you again soon."