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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Angela Hiatt

Angela Hiatt

June 24, 2026

5  out of  5
rating by Angela Hiatt
"It was an absolute pleasure working with Taylor at this State Farm agency! She was so sweet and helpful and assisting with the state to state transfer! Highly knowledgeable and extremely pleasant!!"
We responded:
"Wonderful Angela! Thank you for the review! My team is eager to help in any way you need. We appreciate you choosing our office here in TN!"
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Wes Boyd

June 18, 2026

5  out of  5
rating by Wes Boyd
"Vanessa and her team are great!"
We responded:
"Thank you so much Wes! We appreciate your business!"
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Daniel Hood

June 9, 2026

5  out of  5
rating by Daniel Hood
"Great help to her customers securing the best rates"
We responded:
"Thank you!"
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Lisa Kimball

June 8, 2026

5  out of  5
rating by Lisa Kimball
"HIghly recommend this agency. We've been with them for 26 years and counting. Can't say enough praise for Vanessa and her staff. Vanessa's advice and watchful eye has saved us tons of money."
We responded:
"Thank you so much for the wonderful review Lisa! We really appreciate you choosing our agency to take care of your family!"
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Erma Vasquez

June 8, 2026

5  out of  5
rating by Erma Vasquez
"Thank you for understanding me and being so helpful all of you . With all of this technology and upgrading with this cell fones."
We responded:
"Thank you Emma! We appreciate you!"
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tom badgett

June 1, 2026

5  out of  5
rating by tom badgett
"Excellent customer support. From presenting new policy information to servicing existing policies, this firm provides excellent service and support."
We responded:
"Thank you Tom! We have enjoyed serving you for the last 21 years!!"
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Melinda Watson

May 26, 2026

5  out of  5
rating by Melinda Watson
"Amanda and Taylor at Vanessa Brown’s office were both very friendly and helpful."
We responded:
"Thank you so much Melinda! We really appreciate you!"
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Olivia Bedard

May 15, 2026

5  out of  5
rating by Olivia Bedard
"Both Amanda and Taylor are awesome they’re a great help and beyond personable. Wouldn’t try to go anywhere else for car insurance."
We responded:
"Thank you so much Olivia! We strive to provide excellent Good Neighbor customer service!"
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Challa G

May 12, 2026

5  out of  5
rating by Challa G
"This team is amazing, Kylie is so helpful and informative. I’ve been with StateFarm for ages and with this team for the past 6 years and they’re incredible."
We responded:
"Thank you so much Challa! We really appreciate you!"
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Sierra Stewart

April 30, 2026

5  out of  5
rating by Sierra Stewart
"Everyone was lovely and personable. Very knowledgeable, answered questions clearly, no one was pushy. Would recommend!"
We responded:
"Thank you so much Sierra! It was great to sit down with you & your sweet family! We are honored to be your insurance agent & look forward to growing with you throughout the years!"
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Jon B

April 24, 2026

5  out of  5
rating by Jon B
"Always super helpful and willing to assist in whatever way I need!"
We responded:
"Thank you so much for taking the time to share your experience! We’re truly grateful for your kind words. It means a lot to our whole team to know we could make your visit special."
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Douglas Fain

April 16, 2026

5  out of  5
rating by Douglas Fain
"Always great customer service and excellent insurance"
We responded:
"Thank you so much Doug! We really appreciate your feedback & your business for so many years!"
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maria kalphat

April 10, 2026

5  out of  5
rating by maria kalphat
"Very pleasant and professional, above and beyond helpful."
We responded:
"Thank you for the feedback & compliment! We truly enjoy taking care of your insurance!"
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cheryl chapman

March 25, 2026

5  out of  5
rating by cheryl chapman
"Kylie has been Very helpful and I appreciate that.
She returns calls and follows up on issues."
We responded:
"Thank you Cheryl!"
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Brian Goodman

March 23, 2026

5  out of  5
rating by Brian Goodman
"The staff at this office is second to none! If you are looking for an insurance agent/office that provides real life customer service that you can depend on, you should choose this office. Vanessa and Kylie are amazing! I cannot recommend them enough."
We responded:
"Thank you so much Brian! Being your Good Neighbor & taking great care of you is our mission! "
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Robert Gonzalez

March 17, 2026

5  out of  5
rating by Robert Gonzalez
"I had a great experience connecting with Vanessa Brown State Farm Agency. Vanessa was incredibly responsive, knowledgeable, and genuinely helpful in answering my questions about insurance options in Tennessee. Even though I was just inquiring, she took the time to explain everything clearly and made the process feel easy and stress-free. Her professionalism and friendly approach really stood out. It’s clear she cares about helping clients make informed decisions. I would absolutely recommend reaching out to her if you’re looking for reliable and trustworthy insurance guidance."
We responded:
"Thank you Robert! We would love to help you with anything you need!"
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Starcross Akali

March 16, 2026

5  out of  5
rating by Starcross Akali
"Easy to reach and helpful. My parents and I have used Vanessa Brown for years and she and her team have always been top tier. My mother had a really bad no fault accident, and Vanessa handled everything for her."
We responded:
"Thank you so much Caitin! We appreciate you & your family so much! "
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Rick Miller

March 12, 2026

5  out of  5
rating by Rick Miller
"Best State Farm office. Friendly and personal."
We responded:
"Hello Rick, Thanks for choosing us and leaving such a great review! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Thanks again and we look forward to seeing you again soon."
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Rachel Eller

March 3, 2026

5  out of  5
rating by Rachel Eller
"Jamie has found me beneficial packages better than other companies I have dealt with. Their insurance packages are great! I would recommend anyone inquire."
We responded:
"Thank you for the amazing review, Rachel! It is truly the goal of our team to exceed expectations when it comes to your insurance needs!"
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Dick Pace

February 23, 2026

5  out of  5
rating by Dick Pace
"Kylie walked me through the things I needed to do to get my Safe and Save working on both my vehicles."
We responded:
"Thank you Dick! We are glad we can help you save money on your Homeowner's insurance!"
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Amanda Brewington

February 18, 2026

5  out of  5
rating by Amanda Brewington
"Love Vanessa Brown’s office and the very helpful team members!"
We responded:
"Thank you Amanda! We love insurance!"
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Dianna Brizzolara

February 13, 2026

5  out of  5
rating by Dianna Brizzolara
"GREAT STAFF"
We responded:
"Thank you so much! Call us anytime!"
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Yankuba Jatta

February 11, 2026

5  out of  5
rating by Yankuba Jatta
"Timely and professional. Communication was easy and detailed. The agent care for her customers and very informative"
We responded:
"Thank you Yankuba! We are happy to take care of your insurance needs!"
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Joe Ellsworth

January 21, 2026

5  out of  5
rating by Joe Ellsworth
"Kylie has been extremely helpful answering my questions and concerns, getting me plugged in with the claims office and assisting with vehicle damage photos."
We responded:
"Thank you so much Joe for your review!"
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Audra Self

January 20, 2026

5  out of  5
rating by Audra Self
"The best insurance agency out there! Kylie is so helpful and quick to respond to any questions. 😊"
We responded:
"Thank you so much Audra for the great review!"