State Farm® Insurance Agent Vanessa Brown

"They're not just an insurance company. I really can't find the words to wrap this package, but they always feel like 'home'. Other companies don't have answers and have unprofessional behaviors answering questions that they should know how to answer. And other companies are quick to charge you, for issues discussed--by jumping the gun and unilaterally adding a item to your policy but that is only being discussed, or adding a substitute charge for what you just had the removed. The gang at Vanessa Brown are nothing like that. I am a numbers guy and they have been very patient with me and don't add pressure to buy. I guess the best description would be to paint a picture. They are like sitting on a front porch rocking chair with a glass of sweet tea in your hand and just shooting the breeze with you, even though you're talking about complicated things like insurance. Competitive numbers while very important, alone do not make a cut and dry decision when shopping policies. Their personal and hometown touch has a definitie value to it, in addition."

"I was referred to Vanessa by a property management company, and I’m so thankful. Jamie, Kylie, and Vanessa are first class. They are very professional in explaining policies and always responded with answers the same day. When they said they would call back, they always called back the same day. They treated me like I was their family, not just a customer. If you need insurance, I definitely would give them a call. You will not be disappointed!!!"

"Vanessa Brown and her representative are a pleasure to work with. For all the years Vanessa and her team has worked with me, they have been very helpful, courteous, professional, knowledgeable and supportive. I’ve always felt that they are looking out for my best, by making sure I have the right coverage for my home and vehicle, and making sure I have the best rates. What makes them stand out even more is the personal aspect. They greet you by name and you can hear the smile in their voices. That is what I call great customer relations and service. I would recommend this team to anyone looking for an insurance representative here in Knoxville."

"We have been with Vanessa for many years. A house fire, multiple car accidents and the hail storm of 2011. Her whole team has been great."

"Jamie was absolutely amazing getting both me and my wife life insurance for an incredibly low price, very nice lady that will get to know you on a personal level and not just a client. 10/10 would recommend time and time again"

"Vanessa and her team are great!"

"Vanessa Brown State Farm Insurance is so easy to work with and talk to regarding issues large or small. They are ALWAYS available with solutions, knowledge and years of experience and friendly too. I wouldn't trust anyone else!"

"Vanessas office is so helpful! Spoke with Ashlea about updating some things and she kept me informed about any changes I can look forward to! This staff keeps me in the “know” about my insurable interests! Thank you Vanessa Brown!!!"

"We are so satisfied with Vanessa and her State Farm crew! Everyone is professional, knowledgeable, and friendly 🙂"

"Kylie is a 10/10. Made switching my car insurance easy and simple. Kylie spoke to me in a kind and engaging way. She is so sweet and I hope she continues to receive recognition for her hard work. Kylie answered all my questions and even sent a follow up email asking how everything was."

"Kylie has been an amazing help during the claim process. She went above and beyond what was asked. Always sweet and pleasant to speak with. Definitely recommend."

"Vanessa Brown and her team are fantastic to work with! They definitely have your best interest at heart, very knowledgeable and attentive. A special shoutout for Kylie C. who helped me from beginning to end! She has been great, communication between myself and the other insurance was seamless. I appreciate all efforts from this office. Highly recommend this office :)"

"Vanessa Brown is always available to help. Seriously, I don't think the woman takes time off. Thanks again for what you guys do! Thank you, Kylie, for your attention to detail."

"Vanessa, Kylie, and the rest of the staff are always responsive when I have issues or questions. They give me answers that I can understand. I know that I can trust them."

"I had a great experience working with Kylie Carico. She helped me with adding my teenager to our auto insurance and also assisted with switching our homeowners policy. Kylie was incredibly thorough. Our email chain was extensive, and she made sure to walk me through every step with patience and clarity. She answered all of my questions, made sure I understood my options, and found us great coverage. I truly appreciated her professionalism, responsiveness, and attention to detail. If you’re looking for someone who genuinely cares and takes the time to get things right, I highly recommend reaching out to Kylie!"

"We just transferred insurance to TN and this office is amazing. We worked with Kylie and she was so helpful and welcoming. All of our needs were met and she was so patient as this process took multiple calls. We even heard directly from the broker, Vanessa, and she too was so helpful and welcoming. This is the agency to use in Knoxville!!"

"Vanessa and her team are just fantastic. While shopping for a new agent we contacted Vanessa’s office and the response and efficiency the office provided was just amazing. You can tell Vanessa values building a personal relationship with the people she helps. I feel better knowing if something happens I can call Vanessa or someone in her office and I will get a live person. My wife and I left our meeting with Vanessa knowing our insurance needs and family atr covered. If we can ever recommend Vanessa and her team to potential new clients we certainly will."

"Hi, I went into State Farm looking for help regarding some mail I received. The help I received was tremendous a young lady by the name of Kylie helped me out of the Farragut location. Kylie went above and be young to help me get the situation resolved. She was calling other agents from out of town and talking to them. Some calls were the automated where you have to say a number or tap it on your phone. We all have been in that situation like Kylie. You are one of a kind she never rushed me out of the office or brushed me off saying you can call when you get home. Kylie you are outstanding at your job what a beautiful person you are. Keep doing what you are doing going above your job to help others you are EXCELLENT, Magnificent, Superb you are world class Kylie. We need more of Kylies in the world. Kylie your clients should be delighted to have you as their broker you are sunny and joyful to be around. I was overjoyed with your help Kylie you are the best. I got to speak to a few of the other workers in the building all of whom were very nice and friendly. thank You, Kylie, for your exquisite work and beautiful personality. Like the phrase say: LIKE A GOOD NEIGHBOR KYLIE IS THERE. There are five stars but Kylie you deserve many, many more. Thank You again for your help."

"Nice patient just all around great people"

"I have been a customer for 25 years and appreciate the good service provided by the office."

"In my 60+ years, these are the most helpful people I have ever done buisness with. Not only did they save me money, they help with every detail. One word. SMOOTH ! Thank You very Much!"

"I was in a real bind because another major carrier did not deliver. Vanessa, Kylie and Cindy were amazing!!!!"

"Excellent"

"Vanessa is friendly and knowledgeable. I’ve used them for my business and person insurance for years with no trouble whatsoever. Highly recommend. 10 of 10 for sure!"

"I have had several conversations with the office. They have been very helpful, courteous and professional. I would highly recommend this agency!!"